Terms and Conditions

Acceptance of terms

These provisions set out the terms and conditions by which you may use this website and agree to be bound by. If you do not agree then please do not use this website.

Changes to the Terms and Conditions

We may update these terms and conditions from time to time. It is therefore advisable to check these before you make a purchase.

Website Update and Availability

We aim to keep the website as up-to-date as possible and will review content regularly. However, there may be occasions where items or details are not up to date. We also review content for errors and omissions. If you see any errors or anomalies that we may have missed, we would be grateful if you could let us know so we can make amendments as soon as possible.

Privacy

We are committed to ensuring your privacy at all times. Your details will never be passed onto third parties without your consent and will only be stored by us for the purposes of contacting you with regards to any orders you have made or to notify you of any future items that we think may be of interest to you.

Payments made via Paypal / major debit / credit cards will be processed by a secure third party. Your payment details will not be stored on this website.

Security

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

About us

The Services are operated by Eclipserve Limited (“we”), trading as “The Genesis Well”. We are registered in England and Wales under company number 10484241 and with our registered office address at ​Mynshull House, 78 Churchgate, Stockport, Cheshire, SK1 1YJ. Our VAT number is 260 1967 08.

Using our services

We reserve the right to withdraw or amend the services we provide through this website without notice. We will not be liable if for any reason any of the services are unavailable at any time or for any period.

It is your responsibility to ensure that all information (including your name and address) you upload to the site, is correct and accurate. Ensure that you check all information before making a purchase.

Prices and Payment

Prices are displayed and accepted in GBP. We accept payments via Paypal and major debit / credit.

You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions, exchange rates and customs charges). As the customer, you accept that it is your responsibility to pay these charges in addition to and external to the price you agree to pay for the chosen goods or services.

Please note that within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes. Applicable taxes will be charged to you at the time of purchase and included within the final price.

Dispatch

On receipt of payment, goods will be dispatched within 1 to 5 days. Made-to-order goods will be dispatched in 1 to 3 weeks. Wholesale lead times may vary and will be agreed upon order placement.

Delivery charges will vary depending on the delivery location. Where known in advance, these will be advised at the time of purchase and added to the purchase price. Please contact us for prices if your delivery location is not shown. We will then contact you to advise the delivery cost.

Refunds

If you are not happy with your purchase, please make contact via email within 14 days of receipt. Please clearly state the reason for return. We will make every effort to offer a resolution. If you do have to return an item, please do so in original or similar packaging via recorded and insured delivery at your expense and in perfect condition. A full refund will be issued on receipt by us. Please note that refunds will not be made for any bespoke items or sold as seconds or items on sale. For damaged goods, please contact us as soon as possible with as much detail as possible and provide photographs. We will then organise return, replacement or refund.

Product Images and Descriptions

We try to make the product descriptions as accurate as possible. Please note that images are represented as accurately as possible. However, the images may display differently depending upon the device you are using and thus the colours may differ slightly to the products that you receive.

Contract to Purchase

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services you have chosen.

We will deem an order as accepted by sending you email acknowledgement containing full details of the order. This will constitute a contract to purchase for this order.

Packaging

We endeavour to source environmentally-friendly and recyclable and recycled packaging, wherever possible. This may also include repurposing packaging, with the intention of passing any saving onto our customers.

Disclaimer

Our products are usually printed to order by ourselves or by other British independent, small businesses across the country. As a result, although we endeavour to maintain consistency, there may be slight variations in colour from those featured on the website.